When the COVID-19 crisis bore down in mid-March, the IT team at Enova International diligently fired on all cylinders to convert the company to remote work, including standing up a contact center with nearly 700 employees. Powered by an initial adrenaline rush, employee engagement was high, and everyone banded together to maximize remote work.
Months into the pandemic, enthusiasm began to wane. Employees of the online financial services provider lamented the lack of physical connections to co-workers — not to mention access to an office environment flush with choice perks, from a 24/7 snack kitchen stocked with craft beers and curated wines to subsidized on-site manicures, massages, and haircuts. To sustain Enova’s employee-centered focus, the company had to figure out how to translate its physical perks and corporate culture into the virtual world to keep employees happy, engaged, and productive during what’s turned into a prolonged period of remote work.